Adoptees, birth parents and other relatives in search of their biological kin are complaining against GivenRight Research Inc, a genealogy company that promises to reunite long-lost family members.
The Better Business Bureau serving Alaska, Oregon, and Western Washington has processed 14 complaints on the company in the last 12 months. Due to the seriousness of the complaints, and the 9 unanswered or unresolved complaints, GivenRight Research Inc has a 'BBB Rating' of "F": www.bbb.org/western-washington/business-reviews/genealogists/givenright-research-in-federal-way-wa-22015770?&nostat&gid=0&gen=0&lid=1
The company's motto is "No Find, No Fee." However, complainants assert that when they entered into a contract and paid the company a fee to find an estranged relative, the results were not sent to them or the information received was inconclusive. On www.givenright.com, the company's disclaimer states "we have no-find no-fee available by contract only, otherwise your fees are set forth whether we find your party or not." The disclaimer also states "there are NO REFUNDS unless we feel that to do so [sic]."
According to Washington state licensing records, GivenRight Research Inc is registered to Jennifer K. Robinson. Although the company appears to be located in Federal Way, their Web site states that they specialize in Texas adoption searches; yet complaints received by the Better Business Bureau stem from across the Unites States.
To file a complaint with the Better Business Bureau against GivenRight Research Inc or another genealogist, visit www.bbb.org .