Vonage must Refund Customers
November 16, 2009Attorneys general in 32 states are calling on Vonage to change its marketing practices. The company, one of the nation’s largest providers of Internet-based phone service, will refund eligible customers and pay $3 million to the states to resolve concerns about its billing and cancellation policies.
“Vonage customers who complained about hang-ups such as unexpected fees or difficulties cancelling the service may be eligible for refunds under this settlement,” Washington Attorney General Rob McKenna said.
Attorneys general conducted a 16-month investigation into Vonage’s services in response to consumer complaints. The company denied any wrongdoing but agreed to provide refunds and adhere to certain limitations on its marketing practices, as laid out in today’s settlement. Washington filed its version of the agreement today in Thurston County Superior Court.
Senior Counsel Paula Selis, an assistant attorney general who heads up the Consumer Protection High-Tech Unit in Washington state, said more than 400 Washington consumers have complained about Vonage’s services.